Privacy policy

Pooja Publication (“we”, “us”, “our”) operates this website and online store to provide customers with a secure, reliable, and curated shopping experience. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our services, or make a purchase. By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to personal information.

Personal Information We Collect

We collect personal information that is necessary to provide our services effectively. This may include your name, billing and shipping address, email address, phone number, payment details, account information, order history, communication records, device information, IP address, and usage data related to your interaction with our website. We do not collect or process information that has been anonymized or de-identified.

Sources of Personal Information

We may collect personal information directly from you when you create an account, place an order, contact us, or otherwise interact with our services. Information may also be collected automatically through cookies and similar technologies, from service providers who support our operations, and from trusted partners or third-party platforms as permitted by law.

How We Use Your Information

We use personal information to process orders, manage accounts, provide customer support, deliver products, handle returns and refunds, personalize your shopping experience, improve our services, and communicate with you regarding orders or updates. We may also use your information for marketing and promotional purposes, security and fraud prevention, and to comply with legal obligations.

Sharing of Personal Information

We may share your personal information with Shopify and other trusted service providers who assist us with payment processing, order fulfillment, analytics, marketing, customer support, and website hosting. Information may also be disclosed when required by law, to protect our rights, or in connection with business transactions such as mergers or restructuring. We do not sell personal information.

Shopify Relationship

Our store is hosted on Shopify, which processes personal information on our behalf to operate and improve our services. Shopify may process your data in accordance with its own privacy policies. You can learn more about Shopify’s privacy practices by visiting https://privacy.shopify.com.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information, they may contact us to request deletion.

Data Security & Retention

We implement reasonable security measures to protect personal information; however, no method of transmission over the internet is completely secure. Personal information is retained only as long as necessary to fulfill business, legal, or contractual obligations.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or request portability of your personal information, as well as manage communication preferences. Requests can be made by contacting us using the details below. We may verify your identity before processing requests, as required by law.

International Data Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on appropriate legal safeguards for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last updated” date.